AI Voice Concierge, Built for Business

A missed call should not become a missed booking.

Your AI concierge answers while your team is busy, handles the routine work, and gives each caller a useful next step before they move on to the next business.

The phone usually rings when nobody is free to answer it.

Your team is with a customer. You are closed for the evening. The caller does not want to leave a voicemail. None of that means the lead was unqualified.

They did not stop needing the service. They just called the next business on the list.

A stylist works with a client while an incoming call rings on a nearby phone
The momentThe client in the chair needs your attention. The caller on the phone does too.

Answering the phone is only useful if the work gets done.

A message-taking bot still leaves your team with a callback list. This system can check your real calendar, make the booking, send the follow-up, and pass a judgment call to a person. It also carries the context forward, so the customer does not have to start over when the conversation moves from a call to a text or your website.

Gmail HubSpot Instagram Stripe QuickBooks Calendly Square Google Sheets
Sublime AI

The concierge connects to the tools your business already uses, including Square, Gmail, Google Sheets, Calendly, and HubSpot.

How we're different

Most AI phone systems fall into one of two buckets. A cheap answering service that takes a message and hands you a lead to call back yourself. Or an enterprise platform that takes six figures and eight months to stand up. We built Sublime AI to sit exactly in the gap between them.

She doesn't just capture a lead, she books it, reschedules it, and cancels it in your real calendar, on the first call. She answers every caller at once, at 2 PM or 2 AM, instead of putting the fifth caller on hold. She remembers who you are across a call, a text, and your website, instead of starting over every time. And because we build and run the whole stack ourselves, compliance is engineered in from day one instead of bolted on by a reseller.

That's the difference. Here's exactly how it works on your first call.

One conversation. The next useful step already handled.

The concierge listens first, works from your rules, and keeps the caller moving without pulling your team away from the person in front of them.

01

It starts with what the caller needs

The concierge answers, asks the right first question, and works out whether the person needs information, an appointment, or a human.

02

It handles the next appropriate step

Depending on your rules, that could mean answering a question, checking availability, booking, collecting information, or routing the call.

03

Your team knows what happened

The right person receives the outcome, what was decided, and anything that still needs human judgment.

Watch the owner test the live system.

Audra owns Atomic Orchard Salon. She called Maria, asked about an appointment, and followed the conversation right up to the point of booking. Watch how Maria handled it.

Always in control.

This isn't a phone bot with no owner interface. Every appointment, every conversation, every action she's about to take shows up here first. Run late, reach a client, cancel a booking, or ask her a direct question, all from one screen.

Anything outside a routine booking, a reschedule, a cancellation, a judgment call, gets flagged for you to approve, skip, or hand to a person. Nothing happens without your say so.

The Maria Operator dashboard on a phone, showing today's appointments and a pending action
Actual Maria Operator dashboard. Client name blurred for privacy.

The signals that get you ranked, automated.

Google Business Profile flywheel diagram showing how better service, review requests, profile updates, and local visibility reinforce one another.
Powered by Sublime AI

Google doesn't just read your profile. It watches how real customers interact with it:

  • 5-star reviews
  • Fresh profile updates
  • Timely review responses
  • Direction and website clicks
  • Calls placed straight from your listing

We automate, amplify, and nourish every one of these signals, so you show up where it actually matters: the Local Map Pack.

Local Map Pack
1
๐Ÿ“
Your Business
โ˜…โ˜…โ˜…โ˜…โ˜… (128)
2
๐Ÿ“
Competitor A
โ˜…โ˜…โ˜…โ˜… (54)
3
๐Ÿ“
Competitor B
โ˜…โ˜…โ˜… (31)

People are starting their search with a question, not a keyword.

Google is already answering detailed local-service questions before the searcher visits a website. In this result, it compared physical therapy clinics and qualifications directly on the page.

AI Engine Optimization, or AIEO, is the work of making the public facts about your business easier for AI systems to verify and use.
01

Consistent business facts

Your services, hours, locations, people, and policies agree wherever they appear.

02

Useful service pages

Your website clearly explains who each service is for and what happens next.

03

Proof beyond your website

Reviews and trusted local sources support what the business says about itself.

Google AI Overview answering how to choose a physical therapy clinic for post-surgery rehabilitation near Raleigh, North Carolina
This is happening now. Google compared clinics and qualifications before the searcher visited a website. Results change by query, location, and time. Click the image to view it full size.
The honest part

Nobody can promise a position inside an AI answer. The practical move is to see where your business appears now, correct anything thin or inconsistent, and make it easier to verify than the next option.

The call flow changes with the business.

A single-location med spa does not need the same routing as a three-office practice or a regional service company. Choose the closest path below to see what the concierge needs to account for.

A med spa provider working with a client in a treatment room
01
Appointment-driven local business
The focus is answering every caller, handling routine questions, and connecting the conversation to the calendar your team already uses.
See this path

We map booking, rescheduling, cancellations, after-hours coverage, and the point where a person should take over.

An HVAC operations manager coordinating service routes with a dispatcher
02
Multi-location business
The concierge has to identify the right location, use the right schedule, and keep one caller from being handed between offices.
See this path

We map location rules, departments, shared services, transfer logic, and reporting by location before development starts.

A physician listening to a patient in a private medical practice
03
Regulated practice
The same call handling sits inside stricter rules for consent, protected information, vendor agreements, escalation, and documentation.
See this path

We document the data flow, Business Associate Agreement chain, disclosure language, data boundaries, and human-review points for the engagement.

โ†’

Not sure which path fits? Start with the call flow. The first conversation will tell us whether your business needs a straightforward concierge, location-specific routing, or the additional controls required for regulated work.

Voice is the front door. Automation is what happens next.

Starter handles the calls. Growth adds AI automation for follow-up, intake, review requests, and the handoffs that stall when the day gets busy. Website, local search, and AI visibility can be added when discovery is the next constraint.

Starter
AI Voice Front Desk
The AI concierge that never misses a call. Ideal for a single location with steady inbound volume.
Starting at $1,500 setup
$497 / month
1,500 min included
  • Unlimited simultaneous calls, 24/7
  • After-hours and overflow fully covered
  • Smart routing to the right person or department
  • FAQ answers: hours, services, location, insurance
  • Appointment booking and requests
  • Caller summaries delivered to your team
  • Monthly hosting, monitoring, and tuning
  • Lead and web-inquiry follow-up
  • Recall and recare automation
  • Multilingual support
  • Reporting dashboard
Get started
Dominate
Total Market Ownership
Multi-location scale, website, full GBP management, and custom automations built to your exact workflows.
Starting at $10,000 setup
$2,500 / month
8,000 min included
  • Everything in Growth
  • Multi-location support
  • Website included, AI concierge embedded
  • Google Business Profile setup + full management
  • Custom AI automations built to your workflows
  • Priority SLA and dedicated support
  • Quarterly strategy and optimization reviews
Let's scope it

Overage above your included minutes bills at $0.30/min. Per-client alerts are set so nothing surprises you.
Healthcare, legal, and other regulated practices: the regulated-practice path adds the required controls and documentation. See how.

Add the visibility layer when being found is the next problem.

๐ŸŒ
Website
New build or rebuild with your AI concierge embedded by default. Optional monthly care plan covers hosting, updates, and monitoring.
Starting at $1,500 one-time ยท $75/mo care plan (optional)
๐Ÿ“
Google Business Profile + Local SEO
Claim, verify, and optimize the profile, then strengthen the local signals that help nearby customers find and trust the business.
Starting at $500/location setup ยท $200/mo management
โœฆ
AI Search Visibility (AIEO)
Improve the business facts, service content, reviews, and outside signals AI tools use when deciding which companies to mention.
Start with the free visibility audit

Bring one real workflow. Leave with a clear next move.

No pitch deck. No generic AI demo. We will follow one real call from ring to resolution, find where the experience breaks, and decide whether automation belongs there.

01
Show me what happens now

Start with one real call: who answers, what the caller needs, and where the follow-up gets lost.

02
We trace the handoffs

We will look at scheduling, routing, exceptions, and the moments that still need a person.

03
You get a straight answer

I will tell you what I would automate, what I would leave alone, and whether the likely value supports the cost.

30 minutes reserved

Enough time to map the workflow without turning the first conversation into a marathon.

Book the workflow session

See how your business shows up on Google and in AI answers. Free. No strings attached.

Send me your business name, website, and city. I will review your Google Business Profile and check how AI tools answer the questions your customers are likely to ask. I will email you what I find.

  • Your Google Business Profile basics and visible issues
  • A first look at how your business appears in AI answers
  • The three clearest actions to take next
Request my free audit

No obligation. No sales call required. No strings attached.

Trendy with Kim Allison podcast artwork featuring host Kim Allison

The next caller already decided to reach out. Make sure someone is there when they do.

Your team can stay present with the customer in front of them without sending the next opportunity to voicemail. Let us look at the calls, follow-up, and routine decisions your business is still carrying by hand.

A practical first conversation

Bring one real workflow problem.

We will map what happens now, find where the handoff breaks, and decide what should stay human.

Schedule the conversation
No build recommendation unless the workflow and numbers support it.