Your AI concierge answers while your team is busy, handles the routine work, and gives each caller a useful next step before they move on to the next business.
Your team is with a customer. You are closed for the evening. The caller does not want to leave a voicemail. None of that means the lead was unqualified.
They did not stop needing the service. They just called the next business on the list.
A message-taking bot still leaves your team with a callback list. This system can check your real calendar, make the booking, send the follow-up, and pass a judgment call to a person. It also carries the context forward, so the customer does not have to start over when the conversation moves from a call to a text or your website.
The concierge connects to the tools your business already uses, including Square, Gmail, Google Sheets, Calendly, and HubSpot.
Most AI phone systems fall into one of two buckets. A cheap answering service that takes a message and hands you a lead to call back yourself. Or an enterprise platform that takes six figures and eight months to stand up. We built Sublime AI to sit exactly in the gap between them.
She doesn't just capture a lead, she books it, reschedules it, and cancels it in your real calendar, on the first call. She answers every caller at once, at 2 PM or 2 AM, instead of putting the fifth caller on hold. She remembers who you are across a call, a text, and your website, instead of starting over every time. And because we build and run the whole stack ourselves, compliance is engineered in from day one instead of bolted on by a reseller.
That's the difference. Here's exactly how it works on your first call.
The concierge listens first, works from your rules, and keeps the caller moving without pulling your team away from the person in front of them.
The concierge answers, asks the right first question, and works out whether the person needs information, an appointment, or a human.
Depending on your rules, that could mean answering a question, checking availability, booking, collecting information, or routing the call.
The right person receives the outcome, what was decided, and anything that still needs human judgment.
Audra owns Atomic Orchard Salon. She called Maria, asked about an appointment, and followed the conversation right up to the point of booking. Watch how Maria handled it.
This isn't a phone bot with no owner interface. Every appointment, every conversation, every action she's about to take shows up here first. Run late, reach a client, cancel a booking, or ask her a direct question, all from one screen.
Anything outside a routine booking, a reschedule, a cancellation, a judgment call, gets flagged for you to approve, skip, or hand to a person. Nothing happens without your say so.
Google doesn't just read your profile. It watches how real customers interact with it:
We automate, amplify, and nourish every one of these signals, so you show up where it actually matters: the Local Map Pack.
A customer who once typed “physical therapy near me” into Google can now ask which clinic is best for post-surgery rehabilitation, what to compare, and which providers fit that need. Those systems do not send a page of blue links first. They try to give an answer.
That changes the job. Your business needs a clean, consistent public footprint that an AI system can understand and trust: the right facts everywhere, a useful website, credible reviews, and clear proof of what you actually do. We call that AI Engine Optimization, or AIEO.
It is early, and nobody can honestly promise a position inside an AI answer. But the direction is clear: search is becoming more conversational, and businesses that wait until AI recommendations are the default will be rebuilding their public presence under pressure. It is smarter to measure where you appear now, see where the information is thin or inconsistent, and fix what makes a competitor easier to recommend.
A single-location salon does not need the same routing as a three-office practice. Choose the closest path below to see what the concierge needs to account for in your environment.
We map booking, rescheduling, cancellations, after-hours coverage, and the point where a person should take over.
We map location rules, departments, shared services, transfer logic, and reporting by location before development starts.
We document the data flow, Business Associate Agreement chain, disclosure language, data boundaries, and human-review points for the engagement.
Not sure which path fits? Start with the call flow. The first conversation will tell us whether your business needs a straightforward concierge, location-specific routing, or the additional controls required for regulated work.
Starter handles the calls. Growth adds AI automation for follow-up, intake, review requests, and the handoffs that stall when the day gets busy. Website, local search, and AI visibility can be added when discovery is the next constraint.
Overage above your included minutes bills at $0.30/min. Per-client alerts are set so nothing surprises you.
Healthcare, legal, and other regulated practices: the regulated-practice path adds the required controls and documentation. See how.
You will leave knowing what the concierge would need to handle, where a person should stay involved, and whether the numbers justify going further.
The calendar reserves 30 minutes so we do not have to rush if the first 15 minutes uncover something worth working through.
See if this fits my businessSend me your business name, website, and city. I will review your Google Business Profile and check how AI tools answer the questions your customers are likely to ask. I will email you what I find.
No obligation. No sales call required. No strings attached.
Your team can stay present with the customer in front of them without sending the next opportunity to voicemail. Let us look at the calls, follow-up, and routine decisions your business is still carrying by hand.
We will map what happens now, find where the handoff breaks, and decide what should stay human.
Schedule the conversation